Refunds for services are not accepted for the portion covering the initial psychiatric evaluation or for a monthly (or longer) subscription. Weekly subscriptions minus the psychiatric evaluation cost, sometimes considered to be $99 by SimplyCalm but hold a value much higher than that, are usually refundable with acceptable and constructive feedback from the client.
There are certain situations where none at all or only partial refunds are granted:
- No psychiatric evaluations (also known as initial client assessments) due to the time it takes to perform them.
- Services purchased as a gift for another individual.
- Monthly or longer subscriptions
- If there is no reference to services being refundable on the SimplyCalm website at the time of the client’s or third party’s purchase, then it will not be refundable.
If you are granted a refund for any portion of services, it may take some time before your refund is officially posted by your credit, debit, or loan company.
Please, be patient and contact your bank. There is often some processing time such as up to a week or even two before a refund is posted by your bank or card company.
Only regular-priced items may be refunded. Services sold at a discount cannot be refunded for more than they were purchased by the client/purchaser requesting a refund.
Refunds may not be available for services purchased for a separate individual from the purchaser.
Security of Personal Information
Although we make serious efforts to secure the privacy of our clients and their protected health information, there are instances of breach of security which are beyond the control of anyone watching over the protection of such information when it is transmitted over any electronic device, and especially those connected to the Internet. PLEASE, BE AWARE THAT ALL OF YOUR PERSONAL HEALTH INFORMATION COULD BE STOLEN OR ACCIDENTALLY OR PURPOSEFULLY MADE PUBLIC BY BAD ACTORS.
It is always important to keep in mind the more secure methods of electronically communicating personal or private information. The least secure methods generally include but are not limited to SMS text messaging and email messages, such as through contact forms on websites. It can be safer many times to communicate through secure HIPAA-compliant messaging applications specially designed for security and protection from bad actors and mistakes by employees or clients. However, there are also other ways in which the client or others may inadvertently expose their private information including that categorized as protected health data with careless regard for their communication strategies, for example using a secure videoconferencing software application to speak to a clinician about health matters but other people in the general vicinity of the patient and/or the clinician may be able to see, hear, or otherwise be able to intercept the private personal data being conveyed.
By purchasing services from or attempting to contact SimplyCalm or those affiliated with them, you expressly agree you have read these terms and understand the basic concepts behind protecting your information. You also agree to hold harmless SimplyCalm in the event of an accidental or purposeful release of your information or data to persons other than yourself. By agreeing to and accepting the terms and conditions, you are expressly applying this agreement to SimplyCalm, all its websites, all its employees, contractors, owners, managers, and all affiliated people and software vendors and third-party communication methods as well as any other company, persons, or assets which may be involved with SimplyCalm, its services, marketing, sales, and all other business methods.
Client’s Consent to Unsecured E-mail Messages from SimplyCalm Psychiatric NP, PLLC
I hereby consent to have SimplyCalm Psychiatric NP, PLLC communicate with me by e-mail regarding various aspects of my medical care, which may include, but shall not be limited to, test results, prescriptions, appointments, healthcare advice, and billing.
I have read this WARNING and understand that e-mail is not a confidential method of communication and is considered unsecured. I further understand that because of this there is a significant risk and higher probability than other methods of communicating that E-MAILS regarding my medical care and other private information might be intercepted and read by a third party.
I further understand, as being brought to my attention here, that the official portals, applications, and/or any other software that SimplyCalm Psychiatric NP, PLLC recommends that I use for communication purposes with my provider, such as any phone and/or web software apps and/or Praxis software, are generally considered more secure methods of transmitting any type of information, including my health information, with SimplyCalm Psychiatric NP, PLLC in comparison to the much less secure methods such as e-mail. However, I also recognize and understand that there exist no means, methods, or mediums of communicating information, including health info, that comes with zero risk of unauthorized interception by another person or entity. I further understand that I have the right as a client of healthcare to choose any reasonable means of communication that I want.
OUR LEGAL RESPONSIBILITIES
We are required by law to give you this notice. It provides you on how we may use and disclose protected health information about you and describes your rights and our obligations regarding the use and disclosure of that information. We shall maintain the privacy of protected health information and provide you with notice of our legal duties and privacy practices with respect to your protected health information.
We have the right to change these policies at any time. If we change our privacy policies, we will notify you of these changes immediately. This current policy is in effect unless stated otherwise. If the policy is changed, it will apply to all your current and past health information.
HOW WE MAY USE OR DISCLOSE YOUR PROTECTED HEALTH INFORMATION
The following examples describe ways that we may use your protected health information for your treatment, payments, healthcare operations, etc. but please be advised that not every use or disclosure in a particular category will be listed.
Treatment: We may use and disclose your protected health information to provide you treatment. This includes disclosing your protected health information to other medical providers, trainees, therapists, medical staff, and office staff that are involved in your health care.
For example, your medical provider might need to consult with another provider to coordinate your care. Also, the office staff may need to use and disclose your protected health information to other individuals outside of our office such as the pharmacy when a prescription is called in.
Payment: Your protected health information may also be used by a third-party service provider to obtain payment. This may include providing another company with your protected health information for the purposes of receiving mental healthcare or other services.
Health Care Operations: We may use or disclose your protected health information in order to operate this mental health practice. These activities include training students, reviewing cases with employees, utilizing your information to improve the quality of care, and contacting you by telephone, email, secure chat, or text to remind you of appointments or other pertinent information.
If we have to share your protected health information with third-party “business associates” such as a payment processing service, we will have a written contract that contains terms that will protect the privacy of your protected health information while in their care.
We may also use and disclose your protected health information for marketing activities. For example, we might send you a thank you card in the mail with a coupon for specialized services or products. We may also send you information about products or services that might be of interest to you. You can contact us at any point to stop receiving any type of correspondence from us.
We will not use or disclose your protected health information for any purpose other than those identified in this policy without your specific, written authorization. You may give us written authorization to use your protected health information or to disclose it to anyone for any purpose. You can revoke this authorization at any time but will not affect the protected health information that was shared while the authorization was in effect.
Appointment reminders: We may contact you as a reminder that you have an appointment for your initial visit or follow-up visit via text, phone, secure chat, email, or other means.
Others Involved in Your Health Care: We may disclose protected health information about you to your family members or friends if we obtain your verbal agreement to do so, or if we give you an opportunity to object to such a disclosure and you do not raise an objection. For example, we may assume that if your spouse or friend is present during your evaluation, we can disclose protected health information to this person. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment if there is an urgent or emergent need.
Research; We will not use or disclose your health information for research purposes unless you give us authorization to do so.
Organ Donation: If you are an organ donor, we may release protected health information to organizations that handle organ procurement or organ, eye, or tissue transplantation if it is necessary to facilitate this process.
Public Health Risks: We may disclose your protected health information, if necessary, in order to prevent or control disease, report adverse events from medications or products, or prevent injury, disability, or death. This information may be disclosed to healthcare systems, government agencies, or public health authorities. We may have to disclose your protected health information to the Food and Drug Administration to report adverse events, defects, problems, enable recalls, etc. if required by FDA regulation.
Health Oversight Activities: We may disclose protected health information to health oversight agencies for audits, investigations, inspections, or licensing purposes. These disclosures might be necessary for state and federal agencies to monitor healthcare systems and compliance with civil law.
Required by Law: We will disclose protected health information about you when required to do so by federal, state, and/or local law.
Workman’s compensation: We may disclose your protected health information to workman’s comp or similar programs.
Lawsuits: We may disclose your protected health information in response to a court action, administrative action, or a subpoena.
Law Enforcement: We may release protected health information to a law enforcement official in response to a court order, subpoena, or warrant, subject to all applicable legal requirements.
YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION
Amendment: If you believe the protected health information, we have about you is incorrect or incomplete, you may ask us to amend the information. You will need to submit a written request on why you feel the health information should be amended. We may deny your request to amend if you did not send a written request or give a reason as to why it should be amended. If we deny your request, we will provide you a written explanation. We may deny your request if we believe the protected health information is accurate and complete.
Accounting of Disclosures: You have the right to receive a list of instances in which we disclosed your personal health information unless the disclosure was used for treatment, payment, or healthcare operations, was pursuant to a valid authorization, and as otherwise provided in applicable federal and state laws and regulations. You must submit a written request to obtain this “accounting of disclosures” to the individual listed at the bottom of this policy. After your request has been approved, we will provide you the dates of the disclosure, the name of the individual or entity we disclosed the information, a description of the information that was disclosed, the reason why it was disclosed, and any additional pertinent information. This information may not be longer than the current legal statute of limitations in days or years in the prospective client’s or client’s jurisdiction prior to the date the accounting is requested. We reserve the right to charge a reasonable fee for this process.
Restriction Requests: You have the right to request a restriction or limitation on the protected health information we use or disclose about you for treatment, payment, or healthcare operations. We shall accommodate your request except where the disclosure is required by law. We require this to be a written request submitted to Steven Elrod or SimplyCalm Psychiatric NP, PLLC.
Confidential Communication: You have the right to request that we communicate with you about healthcare matters in a certain way and at a certain location. We must accommodate your request if it is reasonable and allows us to continue to collect payments and bill you.
Paper copy of this notice: You may request a hard copy of this practice policy if you reviewed and signed it via electronic means. To obtain this copy, contact Steven Elrod or SimplyCalm Psychiatric NP, PLLC at Support@ ….
Complaints: If you believe your privacy rights have been violated, you may file a complaint with our office. You also file a complaint with the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.
Name of Contact Person:
Steven Elrod or SimplyCalm Psychiatric NP, PLLC Privacy Officer
Contact info: Support@